Returns and refunds policy

Contacts for returns, withdrawal and warranty

Email info@lineaturbo.com or certified email lineaturbo@pec.it, or call 030 6480582 / +39 392 844 5052. State the order or invoice number, product, reason, delivery date and contact details.

info@zimak.co provides website technical support only and cannot authorize a return or refund.

Before shipping

Wait for LINEA TURBO's instructions and return address. Do not send components to the registered office or by cash on delivery without agreement. Use packaging suitable for the weight, size and nature of the item, secure openings and residual fluids, and keep proof and tracking.

14-day withdrawal

Consumers who purchased at a distance may notify withdrawal within fourteen days after delivery without giving a reason and must return the goods within a further fourteen days.

The right does not apply to business purchases and may be excluded in legally permitted cases, including made-to-measure or clearly personalized goods, where disclosed before ordering.

Condition of returned goods

Return the product with available accessories, documents and packaging. Handle it only as necessary to establish nature, characteristics and functioning. Installation, use, contamination, damage or missing parts may reduce the refund value but do not automatically cancel withdrawal rights.

Costs and refund timing

For withdrawal, consumers bear the direct return cost if informed before purchase. LINEA TURBO refunds the price and initial standard delivery within fourteen days after notice, using the same payment method unless agreed otherwise, and may wait for the goods or return evidence.

For goods that are wrong, damaged or non-conforming due to LINEA TURBO, necessary remedy and return costs are handled under the law. A business customer's return due to its own error requires prior written acceptance and follows agreed terms.

Damaged or non-conforming goods

Document the issue immediately with photos of packaging, labels and product. For visible delivery damage, add a specific carrier reservation where possible. Do not install or alter an obviously wrong or damaged product. These steps facilitate inspection and do not limit mandatory consumer rights.

Core returns

Returning a used component in an exchange sale is not a withdrawal. The component, rebuildability conditions, deadline, transport, deposit and refund are stated in the quote or confirmation. LINEA TURBO communicates the outcome after inspection.

Model withdrawal form

Complete and send only if you wish to withdraw: ‘To LINEA TURBO SRL, Largo Ochi 7, 25031 Capriolo (BS), Italy, info@lineaturbo.com / lineaturbo@pec.it. I/We hereby give notice of withdrawal from my/our contract of sale of the following goods: ____. Ordered on/received on: ____. Order or invoice number: ____. Consumer name(s): ____. Address: ____. Date: ____. Signature, only if sent on paper: ____.’

Relationship with the terms of sale

This policy supplements the General Terms and Conditions of Sale. Mandatory law prevails; for other matters, the specific written order terms apply.